Infinity IS Partner Program – FAQ

Please read the following FAQ thoroughly. If your question is not covered, please contact info@infinityis.co for further assistance. We endeavor to answer all queries within 7 days.

[divider] [toggle_content title=”Why become an Infinity IS Service Provider?”] There are many reasons to become a partner. Here’s just a few features and benefits of partnering with us:

  • State of the art proprietary timelapse photography equipment
  • Support team selling opportunities
  • Deliver training and product education
  • Exposure to our partner ecosystem
  • Enhanced product interoperability through collaboration
[/toggle_content] [toggle_content title=”What are the costs to become a partner?”] None! The partner ecosystem is free to join.
[/toggle_content] [toggle_content title=”Who can become a Infinity IS partner?”] Anybody can become a partner, as long as our selection criteria are met.
[/toggle_content] [toggle_content title=”Are any countries ineligible to join?”] No. Infinity IS will consider all Service Provider applications, regardless of the country of origin.
[/toggle_content] [toggle_content title=”What’s involved in the partner application process?”] Prospective partners are encouraged to apply for a partnership account using the Partner Application form located above. Once your application has been received by Infinity Imaging systems, a member of our professional services team will contact you to advise the outcome of your application, or to request additional information pertaining to your business. This information may be required to further assess your eligibility in line with our selection criteria.
[/toggle_content] [toggle_content title=”How long does it take for my application to be approved?”] Most applications receive a decision within 7 days. To check the status of your application after 7 days, please contact us via info@infinityis.co.
[/toggle_content] [toggle_content title=”What is the minimum monthly spend threshold?”] No minimum monthly spend is required, provided approval has been given based on an understanding over anticipated annual turnover.
[/toggle_content] [toggle_content title=”How do I order Infinity Imaging Systems cameras & system addons. How do I send my orders to you?”] All sales of Infinity IS products are made via the Infinity IS webstore.
[/toggle_content] [toggle_content title=”I’ve placed an order. what do the order statuses mean?”] A sale can have one of three statuses: Pending, Approved or Cancelled:

  • Pending: the sale has not been paid for or cancelled. All new sales are entered as Pending and remain so until either cancelled or paid in full.
  • Approved: the customer has paid for their Infinity IS products. Sales are only commissionable once they have been Approved.
  • Cancelled: the customer has cancelled their order. No commission is payable on cancelled sales.
[/toggle_content] [toggle_content title=”My site runs on WordPress/Drupal/some other CMS – are there any known issues with inserting Widgets on these platforms?”] Yes. Some content management systems may add or remove elements that will prevent the JavaScript code from functioning if pasted directly into a page or post. For WordPress, you may need to investigate adding the code by editing the theme template files, inserting ‘custom fields’ or utilising a text/HTML widget. If in doubt or if you encounter an error please consult your web developer.
[/toggle_content] [toggle_content title=”Do you have a dedicated phone number for partners?”] Phone support is not currently available. If your query is not covered by this FAQ please contact info@infinityis.co and we will endeavour to respond within 48 hours.
[/toggle_content] [toggle_content title=”Ok, I have sent through my partner application, how long will it take to receive a response?”] We will endeavor to respond within 7 days. We appreciate your patience and business and will do our best to help as soon as possible.
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